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If, for any reason, you are not completely satisfied with your purchase simply return the item within 7 calendar days from date of purchase. All returns must be unopened and contain the original packing material, manuals and blank warranty cards. Returns may be subject to a restocking fee. DMES will only pay return shipping costs if returned items were shipped in error.  Return Authorization (RA) number must be obtained from customer service or a sales representative for any and all returns. To obtain your RA number simply call us at toll free 1-888-515-DMES (3637), 9:00AM-5:00PM PST, Monday through Friday.  Credit: Once your return is received, DMES will issue a credit for the purchase. Please allow up to 4 to 6 weeks for your credit to be issued.